We're your on-call, 24/7 WordPress support team.
And we're here to make your life easier.
Run your business, grow your clients; let us handle your WordPress needs.
We Provide “30 minute” fixes, changes and site requests with every paid plan. Questions, bugs, pep-talks; if it’s WordPress, we’ll take care of it. Let us handle all of your WordPress Challenges.
We’re your on-call, 24/7 WordPress support team; whenever and wherever you need us. Our team of highly skilled developers are here all day, every day, to make sure you have the help you need, when you need it. We’re happy to be your personal WordPress concierge.
Our ongoing optimizations bring your site to its optimal state and ultimately, help to increase your SEO and search rankings. Your customers will love it, your search rankings will improve. Let us give you the fastest site possible.
Our core, speed and content services all help to increase your site’s SEO ranking in Google’s search algorithm. Better rankings, more visits, more customers. Enjoy increased SEO with us.
This all sounds nice, but why should I care?
We’re glad you asked.
A faster site means better performance means happy customers. Now who wouldn’t want happy customers?
We prevent site break ins and hacks to keep your site running as smooth as possible. Don’t worry, we got this.
Our site, speed and content services help to rank your site higher in Google’s search algorithm. Who doesn’t like higher search rankings?
With increased optimization, site speeds and better conversions, your site will attract more users. You can thank us for the increased business later.
You’ve got unlimited small changes to your site. Which means you’ll always have fresh content and new things to say. Let’s keep your audience engaged!
Whether you need a fix or you just have a question, we’re always here for you. Think of us as your on-call, WP support team.
We’re always watching your site so you don’t have to. If a page sneezes, we’ll give it a tissue and let you know.
You’ll no longer spend hours searching for the perfect plugin. We’ve got most of what you need here. Better yet, why don’t you use it for free!
That means we’re available for you at any time of the day, any day of the week. We’ll usually get most jobs done during the work week (Monday-Friday) within 4-8 hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we’ll be able to handle the issue as it arises.
The easiest way to contact us is through our in site chat window. We’re always here and usually get back to you within minutes.
You can also send us an email at [email protected] We can provide dedicated phone support to our customers at a paid cost. Point is, there are many ways to get in touch with us!
That depends. Typically, small issues will take us about 4-8 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go. No issue is too big for us to handle.
Unfortunately not. The framework within WordPress.com is such that it limits our ability to fully support their users.
Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up.
We accept all major credit cards like Visa, MasterCard, AmericanExpress and Discover. After signing up, your card will be deducted each recurring month on the day that you signed up.
Small changes are “30 minutes or less” in time and are generally simple in nature. These would include things like installing a plugin, making changes to your header or sidebar or setting up redirects.
We’ll handle one task at a time per each site, so once your first task is complete, we’ll move on to the next one.
You can submit requests by emailing [email protected]
To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope under our paid plans.
If you have a fix that requires more than 30 minutes of our time, we offer additional developer hours at a fixed price per hour. We’ve got you covered!
Of course! Our monthly support plans are dedicated to just one website. However, you are welcome to sign up to multiple accounts if you have two or more sites.
We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
We’ll be sad to see you go but if you need to cancel, but thats your choice, you are not in contract.
First, we need to check your details and activate your account. Once your details are verified, you are welcome to submit your first job. We aim to start working on solving your problem on the same day you sign up.
We’re a global team, so really, we’ve got people across the globe. Our main offices are in Rochester, NY. We’ve also team members in Hong Kong, India, the Philippines and South America. Depending on what time of day you get in touch with us will largely determine what part of the world you’re talking to!
Based in Rochester, New York, we are a team of builders, dreamers and doers. We’re here to make a difference in the world and to help others do the same. We find joy in helping our clients succeed in their online endeavors and hope to do the same for you.
Our goal is to make the lives and online businesses of our customers more enjoyable. When you’re with WordPress 24/7, you’re with a team of movers and shakers who handle everything involved with your online presence; from site security to maintaining fresh content.
So send us your site and rest easy. We’ll take it from here so you can have more time to do what you do best.